Terms & Conditions

LumoSense Limited

Last updated: June 2026

These Programme Terms and Conditions (the “Terms”) govern your enrolment in and access to any programme, course, accelerator, or membership offered by LumoSense Limited, a company incorporated in England and Wales with company number 16030080, whose registered office is at 128 City Road, London, EC1V 2NX (“LumoSense”, “we”, “us”, or the “Provider”). They form a binding agreement between us and the person or entity enrolling (the “Participant”, “you”, or the “Client”).

By enrolling in, purchasing, or accessing a programme (the “Programme”), you confirm that you have read, understood, and agree to these Terms. Please read them carefully before enrolling.

1. The Programme

1.1    These Terms apply to the specific programme you enrol in, as described at the point of enrolment (the “Programme”). The Programme name, duration, content, and inclusions are those set out in the relevant programme description, sales page, or enrolment details provided to you.

1.2    The Programme runs for the term stated in those details (the “Programme Term”), beginning on the date access is granted following enrolment and receipt of the first payment, or on the scheduled start date notified to you.

2. What Is Included

2.1    You will receive access to the materials and services described for your Programme at the point of enrolment (the “Programme Materials and Services”), which may include course modules and recordings, live training or Q&A calls, one-to-one or group support, templates and worksheets, and community access, as applicable to your Programme.

2.2    We may update, improve, substitute, or reorganise Programme content from time to time, provided the overall value of the Programme is not materially reduced.

2.3    Any one-to-one support, calls, or sessions are limited to those specified for your Programme and, unless stated otherwise, do not roll over between periods.

3. Fees and Payment

3.1    The fee for the Programme (the “Fees”) is as set out at the point of enrolment. Depending on the option selected, the Fees are payable either in full in advance or by an agreed instalment plan.

3.2    Where you have opted for an instalment plan, you authorise us (or our payment processor) to collect each instalment on its due date using the payment method provided. The first instalment is payable on or before access begins, and each subsequent instalment on the same day of each following month. Receipts are issued on request.

3.3    An instalment plan is a payment schedule for the full Programme fee; it is not a monthly subscription that may be cancelled part-way. You are liable for the full Programme fee for the Programme Term regardless of whether you attend, complete, or use the Programme, subject to your statutory rights in clause 4.

3.4    If any payment fails or is not paid by its due date, we may suspend your access to the Programme until payment is received, and the full outstanding balance may become immediately due. If an outstanding balance remains unpaid for 14 days, we may refer it to a collections agency and recover our reasonable costs of recovery.

3.5    All Fees are inclusive of VAT. Payments are made in British Pounds unless otherwise agreed in writing. You may not withhold or set off any amount due.

4. Refunds and Cancellation

4.1    Because enrolment reserves you a place and grants access to proprietary materials, the Fees are non-refundable save as set out in this section or as required by law. Changing your mind, failing to engage with or complete the Programme, or not achieving a desired result does not entitle you to a refund and does not amount to a breach by us.

4.2    Subject to clause 4.3, you remain liable for the full Programme fee for the Programme Term even if you choose to stop participating.

4.3    Where you are a consumer (an individual entering into these Terms wholly or mainly outside your trade, business, craft, or profession), the following statutory rights apply and override clauses 4.1 and 4.2 to the extent of any conflict:

(a)   you have the right to cancel within 14 days of enrolling (the “Cancellation Period”) without giving a reason;

(b)   if you wish the Programme to begin during the Cancellation Period, you must expressly request this. By doing so you acknowledge that: (i) where Programme content is supplied as digital content made available immediately, you consent to its immediate supply and accept that you lose the right to cancel in respect of that content; and (ii) where the Programme is supplied as a service, if you cancel during the Cancellation Period you will pay for the proportion of the Programme actually supplied up to the point of cancellation;

(c)   to cancel, notify us in writing at hello@lumosense.co.uk before the end of the Cancellation Period.

4.4    If you are a business customer, the statutory cancellation right in clause 4.3 does not apply.

5. Intellectual Property and Licence

5.1    All Programme content — including all course materials, modules, recordings, frameworks, methodologies, models, templates, worksheets, and the LumoSense name, logo, and proprietary systems (including the Signal Tracking System™) — is and remains the exclusive property of LumoSense and is protected by intellectual property laws. Nothing in these Terms transfers any ownership of that content to you.

5.2    We grant you a limited, personal, revocable, non-exclusive, and non-transferable licence to access and use the Programme content solely for your own personal or internal business purposes, for the duration of the Programme Term and any continued-access period we specify.

5.3    You must not copy, reproduce, record (beyond recordings we provide), republish, resell, sub-licence, share, distribute, or otherwise make the Programme content available to any third party, nor use it to create a competing product, programme, or service. Login and access credentials are personal to you and must not be shared.

5.4    You are free to apply what you learn within your own business. This permission does not extend to reproducing, distributing, or commercialising our materials themselves.

5.5    Any unauthorised use of the Programme content is a material breach of these Terms and an infringement of our intellectual property rights. In addition to any other remedy, we may immediately terminate your access without refund and recover all losses arising from the unauthorised use together with our reasonable costs. You acknowledge that damages alone may not be an adequate remedy and that we may seek injunctive relief.

6. Results and Earnings Disclaimer

6.1    The Programme provides education, information, training, and guidance. We do not guarantee any specific commercial, financial, revenue, or performance result.

6.2    Any examples, case studies, or testimonials are illustrative only and are not a promise of results. Outcomes depend on many factors outside our control, including your own effort, application, market conditions, and business circumstances.

6.3    You are solely responsible for the decisions you make and the actions you take in your business.

7. Educational Purpose; No Professional Advice

7.1    The Programme, and all interactions within it, provide general education and information only. They are not, and must not be relied upon as, professional, legal, financial, tax, medical, or regulatory advice.

7.2    You are responsible for ensuring that anything you implement complies with all laws, regulations, and industry codes applicable to your business, including advertising and consumer-protection rules.

8. Participant Conduct and Community

8.1    Where your Programme includes a community space, group calls, or shared forum (each a “Community Space”), you agree to conduct yourself respectfully and professionally at all times.

8.2    You must not: post or share content that is abusive, harassing, discriminatory, defamatory, misleading, or unlawful; share other participants’ information or contributions outside the Community Space without their consent; or systematically collect data from the Community Space.

8.3    Any Community Space is a “pitch-free zone”. You must not market, pitch, promote, or sell your own or any third party’s products, programmes, or services to other participants, nor solicit other participants to join external groups, without our prior written consent.

8.4    We may moderate, remove content from, or remove any participant from a Community Space at our discretion. We are not responsible for the conduct, content, or contributions of other participants.

9. Recordings and Use of Likeness

9.1    Where we record Programme calls, sessions, or events (audio and/or video), we do so for the benefit of participants and for our internal and training purposes.

9.2    By participating in a recorded session, you consent to being recorded and to our use of recordings, photographs, and contributions in which you appear. 

10. Confidentiality

10.1  Each party shall keep confidential all non-public information disclosed by the other in connection with the Programme and shall not use or disclose it except as necessary to participate in or deliver the Programme, or as required by law. This clause survives termination.

11. Limitation of Liability

11.1  Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

11.2  Subject to clause 11.1, our total liability arising out of or in connection with the Programme shall not exceed the total Fees paid by you in respect of it.

11.3  Subject to clause 11.1, we are not liable for any indirect or consequential loss, loss of profits, loss of business, loss of anticipated savings, or loss of goodwill.

11.4  Nothing in this clause affects the statutory rights of a Participant who is a consumer.

12. Suspension and Termination

12.1  These Terms apply from the point of enrolment and continue for the Programme Term.

12.2  We may suspend or terminate your access without refund if you materially breach these Terms (including non-payment, misuse of intellectual property, or breach of the conduct provisions), or become abusive, disruptive, or behave in a way that harms or is likely to harm us or other participants.

12.3  On termination for any reason, your licence to use the Programme content ends immediately and you must cease using it. Any accrued payment obligations survive termination.

12.4  Clauses relating to intellectual property, confidentiality, payment, disclaimers, limitation of liability, and any other clause intended to survive, shall survive termination or expiry.

13. Data Protection

13.1  Each party will comply with all applicable UK data protection law. We will process your personal data in accordance with our Privacy Policy, available on our website.

14. General

14.1  These Terms, together with the programme details provided at enrolment, constitute the entire agreement between the parties relating to the Programme and supersede all prior discussions, representations, or arrangements. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

14.2  We may amend these Terms from time to time. The version in force is the one published at the time of your enrolment. We may also make reasonable updates to Programme content as described in clause 2.2.

14.3  You may not assign or transfer your rights under these Terms. We may delegate delivery of the Programme to suitable personnel or subcontractors.

14.4  Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.

14.5  The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms, and no third party has any right to enforce any of their provisions.

14.6  No delay or failure by either party to exercise any right or remedy will be deemed a waiver of that or any other right or remedy.

14.7  If any provision (or part) of these Terms is found to be invalid, illegal, or unenforceable, it will be deemed deleted to the extent required, and the remaining provisions will continue in full force.

14.8  These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales (except where a consumer’s statutory rights provide otherwise).

15. Your Status and Acceptance

15.1  By enrolling in or purchasing a Programme, you accept these Terms. Where these Terms distinguish between a business customer and a consumer, you confirm the basis on which you are enrolling at the point of purchase.

15.2  If you are unsure of your status, or have any questions about these Terms, please contact us at hello@lumosense.co.uk before enrolling.